Booking Policy

 

Please enter quietly with respect to other who may be receiving services.

Upon arrival you will be provided with a clean pair of slippers. Please leave your street shoes at the front door in your cubby.

Cell phones should be silenced or turned off completely before entering the building.

Please arrive no more than 15 minutes prior to your appointment.

For questions, comments, or concerns please direct them to us by email: info.indigorva@gmail.com

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We can’t wait to see you!

SPA ETIQUETTE & booking POLICIES

BOOKING POLICIES

  • We require a valid credit card on file at the time of booking to secure your appointment

  • We keep a credit card on file for your convenience at checkout and for any missed appointment fees or any cancellation/rescheduling fees that may apply

  • Appointments may be reserved as far as 3 months in advance. We recommend booking your next session in person at the time of your appointment. Priority scheduling is given to members.

  • Our booking software sends automated text message reminders via SMS and email reminders. By booking an appointment with us you consent to receiving communication from us in this way

CANCELLATION POLICIES

  • We have a 24-hour cancellation policy that applies to both members and non-members

  • Should you need to cancel/reschedule your appointment, please notify us no less than 24 hours before your scheduled appointment to avoid any applicable fees

  • We have reserved time and space on our schedule especially for you and require 24-hour notice of any appointment cancellation/rescheduling

  • If less than 24-hours notice is given, we reserve the right to charge the card on file for the full scheduled session

  • If for any reason we need to reschedule or cancel an appointment we will provide as much notice as possible

  • In cases of no call/no show, we reserve the right to charge the card on file for the full service cost plus an additional 20% gratuity for your therapist's lost time.

  • If you have an active membership with us AND have valid credit on file: you may choose to apply your membership credit towards any applicable cancellation/rescheduling fees by forgoing the banked credit on your account when an appointment is canceled/rescheduled within the 24-hour time period. If you have booked a service that is not fully covered by the membership credit, we will use the card on file to collect the difference for the respective appointment. In cases of no call/no show when a credit is being applied, the card on file will also be charged 20% gratuity for the practitioner's lost time.

LOST TIME & LATE ARRIVALS

  • If you are running late for your appointment, please notify us as soon as possible by phone: 804-445-5417 (text tor call), or text us at the front desk via our booking system: 757-273-8806. We understand that unavoidable things come up, and will always do our best to make accommodations whenever we can!

  • If you arrive late for your appointment you will still be charged in full for the scheduled session time, but may receive an abbreviated session.

  • We recommend arriving 10-15 minutes before the time of your appointment when it is your first time, and 5-10 minutes early after your initial session.

ILLNESS

  • Massage/bodywork is never appropriate care for infectious or contagious illness

  • Please notify us right away if you are unwell and we will be happy to help you reschedule for another time when you are feeling better. If the notice to reschedule falls within the 24-hour period, then a 50% service charge will apply (vs the standard 100% fee for other circumstances).

GRATUITY IS APPRECIATED

  • Service prices do not include gratuity

  • Methods of payment accepted include: cash, credit card, or Venmo

  • Each of our practitioners has a unique QR code in their treatment room for easy tipping via Venmo/or Cash App

  • Please see our front desk team for questions/assistance.

From time to time our policies and terms of services may change. If/when that happens you will be notified in writing via email. By continuing to receve services with us you agree to any future changes that may be made to our booking policies. You may opt out of receiving services with us at any time for any reason.